In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the importance of customer service - while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you'll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential part of any customer service training program.
Key Learning Points: - Welcome: immediately greet customers in a friendly and professional manner
- Hear: ask customers how you can help, and listen carefully
- Accomplish: own the issue and take action until customers' needs are satisfied
- Thank: thank the customer and invite them to return
W.H.A.T. makes great customer service!
Includes 50-page leaders guide and customer service exercises.
