Communication is the foundation for everything we do in the workplace. It happens every day, all the time. Communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of communication skills. The good news is that the most common communication potholes in the road can be easily spotted and avoided.
Communication Breakdown will identify and prescribe a "fix" for the seven most important communication problems that can derail your organization.
The seven common "communication breakdowns":
- Believing there is one reality
- Choosing the wrong method
- Responding defensively
- Failing to share information
- Failing to be direct
- Breaching confidentiality
- Failing to listen
Includes a comprehensive leader's guide, PowerPoint Presentation on CD-ROM and Communication Breakdown Handbook.
