Here's the scenario in many organizations: Employees blame management for their problems; managers are frustrated and blame employees for not taking initiative; and departments blame each other. "They never listen;" "they spend all the money while we make it;" "they never tell us what's going on;" "they think they can get away with that?" Grumbling and complaining provide the soundtrack for the daily drama that gets enacted in businesses large and small. And everyone thinks it's some else's job to do something!
Things fall between the cracks; orders don't get processed; deliveries are late; paperwork slows to a crawl; quality suffers; complaints increase but never get addressed; the buck gets passed endlessly from department to department; and the ultimate losers are the organization's customers.
This entertaining and enlightening video, Who Are "They" Anyway? and the accompanying Facilitator's Guide are designed to help you and your organization make the shift from looking for "them" to blame to realizing that there IS no "them" and beginning to accept personal accountability. The training designs, participant handouts, group's discussion questions, and individual exercises are all aimed at providing a powerful catalyst to help everyone in the organization understand that personal responsibility is a choice.
Includes: DVD or VHS, 40- page facilitator guide with two training designs, Who Are "They" Anyway book, and 27 card "Mem-Card" set.
Additional Mem-cards available at $9 a deck.
"Who Are They Anyway?" book available for $14.95 each.
Quantity discounts also available.
