Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? Now, Tom Peters will describe a company that does it all - The Container Store.
The Container Store has been one of Fortune magazine's TM top "100 Best Companies to Work For" for five years in a row. It is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.
In this program, you will learn about communication skills and both formal and informal training concepts. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.
KEY LEARNING POINTS
Embrace A Big Vision
Hire Great People
Communicate Constantly
Train, Train, Train ... Train All The Time
Selling and Service Go Together
Program includes: 18 -Minute Video (includes case study and learning points),Workbook/Leader's Guide.
DVD version available for $795. To request a DVD version, please state "DVD version" in Special Shipping Instructions OR Comments on order entry screen.
