Not all customers complain. Some simply take their business elsewhere. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Updated for 2001, this 3rd edition Automotive Version continues to instill a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.
To request a DVD version, please state "DVD version" in Special Shipping Instructions OR Comments on order entry screen.
