IF LOOKS COULD KILL: THE POWER OF BEHAVIOR-

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Shows front-line staff how their behavior can be used to improve customers' attitudes, and create new sales opportunities.

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In this spoof detective case, careless behavior has created a "victim" at the doctor's office, at the shoe shop, in the bank and at the airport. A customer was driven to destruction by poor customer service behavior. The detective must piece together the customer's movements to see how several suspects' behavior had led to her demise.

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IF LOOKS COULD KILL: THE POWER OF BEHAVIOR-

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