IF LOOKS COULD KILL: THE POWER OF BEHAVIOR-

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Shows front-line staff how their behavior can be used to improve customers' attitudes, and create new sales opportunities.

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Product Description

In this spoof detective case, careless behavior has created a "victim" at the doctor's office, at the shoe shop, in the bank and at the airport. A customer was driven to destruction by poor customer service behavior. The detective must piece together the customer's movements to see how several suspects' behavior had led to her demise.

Video Arts products may be shipped to the US/Canada/Americas only.

IF LOOKS COULD KILL: THE POWER OF BEHAVIOR

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IF LOOKS COULD KILL: THE POWER OF BEHAVIOR-

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