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Use praise and constructive criticism to achieve better performance.

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Product Description

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better.

The main video and course guide give clear guidelines for giving feedback: ask don't tell; describe, don't judge; focus on behavior, not personality; be specific; be constructive. It also explains how to receive feedback: be open, not defensive; listen and clarify; seek specific suggestions for doing things differently.

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