DEMANDING CUSTOMERS: CUSTOMER CARE MADE PERFECT-

A well-scripted, stylishly directed program that shows how to deal successfully with demanding, difficult, rude or infuriatingly oblivious customers. Using memorable scenes at a variety of locations, including an airline counter, supermarket, government, appliance store and hotel, narrator Hugh Laurie delivers the message that all customers deserve P.E.R.F.E.C.T treatment; Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful, and Tactful.

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