CUSTOMER SERVICE: THE ROYAL TREATMENT-

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This new Trainer's Toolkit« covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.

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Product Description

Great service is alive and well. This new Trainer's Toolkit« covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.

Pro-active customer service

The secrets of "guest relations"

Everyone is a "customer"

The toolkit contains the video program, Customer Service: The Royal Treatment, an expanded leader's guide, and a laminated poster.

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