COURAGE TO COACH, THE RETAIL VERSION-

Coaches often find themselves confronted with tough situations that are hard to handle. In this video, an on-screen manager/narrator shares the positive experiences she has had coaching employees through difficult performance problems. She guides viewers through a specific five-step coaching process and illustrates her points with a variety of "What would you do?" dramatic vignettes. This is in a retail setting; Jewelry Store, Grocery,Hardware, and Clothing.