COURAGE TO COACH, THE-

Managers are often reluctant to confront difficult employees with performance problems. However, dealing with tough situations is part of a manager's job. In this video, an on-screen manager/narrator shares the positive experiences she has had coaching employees through difficult performance problems. She guides viewers through a specific five-step coaching process and illustrates her points with "What would you do?" dramatic vignettes. Shot in a variety of workplace settings, a bank, office environment, grocery store and a manufacturing plant, this video can be used in a training session for nearly any industry.

Employees will learn how to:

• Deal with a problem situation and get a coaching conversation started.
• Coach someone with an attitude problem.
• Handle employees who won't take their manager seriously.
• Ask someone who does a good job to "crank it up" a bit.
• Use documentation when an employee is just not getting the message.

Package Includes:

• Facilitator Guide
• Reproducible Participant Handouts
• Reproducible Self-Study Workbook
• Self-Study Book entitled, Improving Workplace Performance Through Coaching