Conflict is an inevitable part of today's ever-changing business environment. If not properly managed, it can tear apart teams, create low morale and induce distress. But if managed well, conflict can result in a more open and improved workplace with individuals benefiting from a better understanding of people and relationships.
Conflict at Work will help prepare your employees to handle workplace conflict in the most constructive way, which benefits both the employees and the organization.
This training video explains that conflict itself is not the problem, but that avoidance and not having the skills necessary to manage it successfully is the true problem. Two different examples are used: conflict between a manager and a direct report, and conflict between peers. With the aid of a narrator and vignettes of true-to-life workplace footage, this video program provides guidance on successful strategies and techniques for managing conflict in the workplace.
Conflict at Work explains why the most important part of analyzing conflict and getting to its root cause is looking past personalities, setting aside stereotypes and prejudices, and understanding how it effects others. Then employees will learn how to confront their co-worker in a face-to-face meeting and begin to manage the conflict effectively and find agreement on a solution.
How To Training Points
How to manage workplace conflict in a constructive manner How to recognize and analyze the conflict How to prepare to meet How to manage the meeting How to review the outcome of the meeting Materials Included: Course Material Guide on computer disk containing the Participant's Study Guide, Participant's Workbook,a Facilitator's Guide for a 2-day workshop, and Facilitator's Notes for a 1/2-, 3/4- or 1-day workshop.
