This video shows that even the most delicate situation can be overcome when dealt with using the appropriate counseling techniques. It introduces the four stages of a structured approach to counseling: setting up the interview, getting people talking by using open questions, helping them think through their problem, and discovering the solution for themselves. Then the program illustrates how managers can spot impending problems, how to create an opportunity to talk confidentially, how to remain neutral and friendly, and how not to impose their solutions.
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