Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.
Inside information aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.
Inside information is ideal for those who want to break down "silos" in their organizations and build productive working relationships with people from different departments.
The program covers: - What internal customer service is and why it is important
- Meeting internal customer needs
- Communicating with internal customers
- Giving personal support
Learners will: - develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and share puropose
- treat internal customers in the same way as external customers
- give internal customers the best possible service
- communicate effectively with internal customers
- respect and support internal customers
Program Includes: DVD (20 minutes) DVD extras (7 minutes) Course leader's guide on disk Delegate worksheets, Powerpoint slides, and Self-study workbook on disk
