CONFLICTS IN THE WORKPLACE-

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Conflicts in the Workplace provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

Product Description

While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

Learn these solutions:

Responding with empathy
Active listening
Setting a limit
Finding something to agree with
Using "I" language instead of "You" language
Disengaging to cool off
Appealing to mutual self-interest
Attacking the problem, not the person

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CONFLICTS IN THE WORKPLACE-

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