Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching--and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones.
Table of Contents
Part 1: Coaching and Counseling
Definitions of Coaching and Counseling
The Benefits of Coaching
The Benefits of Counseling
Part 2: When to Coach or Counsel
Developing Your Awareness
Symptoms of Performance Problems
Root Causes of Performance Problems
Personal Problems that May Affect Job Performance Depression
Grief Reactions
Hostility (that Could Lead to Violence)
Chemical Dependency
Case Studies: Evaluating Your Skills
Part 3: Giving and Receiving Feedback
Making Feedback Effective
Four Types of Feedback
Case Studies: Giving Feedback
Be a Positive Role Model
Part 4: Plan and Conduct Coaching and Counseling Sessions
Preparing for a Coaching and Counseling Session
Ten Guidelines for Conducting a Successful Coaching Session
Ten Guidelines for Conducting a Successful Counseling Session
Case Studies: Making a Plan
Performance Appraisal Guidelines
What to Do When All Else Fails
Disciplinary Action--The Last Alternative
Part 5: Appendix
Personal Action Plan
Author's Suggested Responses
Additional Reading
