Conflict is a natural occurrence in any workplace. However, everyone in your organization should know how to effectively deal with conflict when it erupts in the workplace.
Jean Lebedun, renowned communication expert, introduces a four-step model based on her 3R's approach (responsibility, relationship and real problem) for avoiding bitter arguments, lowered morale, decline in productivity and the suffering of your customers when negative conflicts arise. In this skill-refining video, you'll learn the ins and outs of each sequence by following the "my turn, your turn" scenarios presented for turning conflict into results.
