There are two ways to give and receive criticism--constructively and destructively. Criticism given or received destructively leads to damaged relationships, unsolved problems, stress, and conflict. Constructive criticism can strengthen relationships, increase productivity, improve quality, and help solve problems.
Introduced in this video are three techniques for successfully giving and receiving criticism--communicate, clarify, and commit. By following these three techniques, criticism becomes a productive, positive means for changing behavior and gaining results.
How To Training Points:
- How to focus on the facts, not opinions and personalities
- How to relieve stress, resolve conflicts, and build mutual trust
- How to Communicate, Clarify, Commit--the three C's for successful communication
