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ART OF GIVING AND RECEIVING FEEDBACK, THE-

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by Shirley Poertner and Karen Massetti Miller

Product Description

Feedback is an important person-to-person communication skill. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.

How-to training points include:

Recognizing effective and ineffective types of feedback
Preparing for receiving feedback
Understanding the different communication styles of others
Identifying difficult feedback situations

ART OF GIVING AND RECEIVING FEEDBACK, THE

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ART OF GIVING AND RECEIVING FEEDBACK, THE-

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