In today's competitive marketplace, outstanding customer service may be the only thing that distinguishes an organization from its competitors. Outstanding Customer Service shows readers how to provide the kind of service that generates customer loyalty (and repeat business) by developing key skills as well as systems that support and reinforce them.
How-to training points include:
- Explaining how understanding service builds value for customers
- Improving face-to-face and telephone communication skills
- Adapting different customer conflict styles
- Evaluating and improving your customer service system
