MANAGING WORKPLACE CONFLICT HOW-TO BOOK-

Ignoring a conflict won't make it go away. A far more effective approach is to manage conflict so that your organization benefits from an exchange of information and ideas. Managing Workplace Conflict will show you how to manage basic types of workplace conflict.

How-to training points include:

• Accepting responsibility for managing conflict instead of avoiding it
• Identifying four types of conflict and approaches for dealing with each
• Following four easy steps for resolving conflict
• Recognizing the benefits well-managed conflict can bring to your organization