TAKING THE STEP UP TO SUPERVISOR HOW-TO BOOK-

This guide shows supervisors how to step into their new role and surpass the challenges of serving other coworkers, employees and upper management. New supervisors will learn how to secure authority without conflict, offer praise and criticism professionally, manage time and the changes that pop up, communicate effectively, and delegate work.

How-to training points include:

• Learning ways to establish and exercise authority
• Developing a communication style that will help reach each employee
• Understanding what your company expects of you