SECRET, THE: CUSTOMER SERVICE UNCOVERED-

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This video explores the unique challenge presented by customers who speak a different language, dress differently, or behave in a disturbing way.

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Product Description

This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel.

This video includes scenes from three different settings...technical support, banks, and retail.

Training Points

How to put yourself in the customer's shoes
How to be honest and tactful with customers
How to make even the most difficult customers feel liked and welcome

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