Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations.
Mary is a nurse on a busy floor. At the end of her shift, Mary's attitude toward patients and guests is poor. "Accidentally" taken to Heaven, she must find the secret to good guest relations in order to return to Earth. With the help of the "Great Patient Relations Director in the Sky", Mary helps several other hospital staff members learn caring techniques.
Key Training Points:
- Communicate effectively
- Follow up solutions with actions
- Handle irate patients
- Discover a patient's true needs
