Resolve employee conflicts without making enemies through the effective management intervention techniques dramatized in this video.
If your managers and team leaders run for cover at the first sign of a conflict, Solving Conflict will help them overcome their resistance and get proactively involved. The video models interpersonal skills for effective conflict resolution and positive working relationships. Bonus practice sessions at the end of the tape facilitate role-playing and further discussion.
Training Points:
- How to successfully intervene in employee conflicts
- How to listen, ask questions, offer feedback, and get to the real problem
- How to set and stick to fair ground rules and achieve "win-win" results for both sides
