This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their organization.
Managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact.
Training Points:
- How to define needs and expectations of the customer
- How to analyze, measure, and improve work processes
- How to achieve quality at the individual level
