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QUALITY SERVICE IN THE PUBLIC SECTOR-

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Employees will see that excellent customer service in the public sector doesn't have to be a dream.

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Product Description

Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter. Employees will see that excellent customer service in the public sector doesn't have to be a dream!

Key Training Points:

How to shift the focus to what can be done for the customer, not what can't
How to use facts to help customers let off steam
How to ask questions and give undivided attention

QUALITY SERVICE IN THE PUBLIC SECTOR

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QUALITY SERVICE IN THE PUBLIC SECTOR-

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