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DON'T LOSE YOUR PATIENTS ON THE PHONE-

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Don't let irritating telephone manners transfer your patients to another hospital.

Product Description

Help your telephone staff convey a positive image of your facility.

Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them.

How To Training Points

How to properly answer a patient's call
How to handle on-hold calls and transfer patients smoothly
How to handle complaints and field patient requests with courtesy

DON'T LOSE YOUR PATIENTS ON THE PHONE

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DON'T LOSE YOUR PATIENTS ON THE PHONE-

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