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Don't let irritating telephone manners transfer your patients to another hospital.

    $495.00

Help your telephone staff convey a positive image of your facility.

Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them.

How To Training Points

  • How to properly answer a patient's call
  • How to handle on-hold calls and transfer patients smoothly
  • How to handle complaints and field patient requests with courtesy