DIFFICULT PEOPLE - HOW TO DEAL WITH THEM-

Are you plagued by hostile customers and coworkers; indecisive, vacillating bosses; and over-agreeable (but do-nothing) subordinates? We've all had our battles with complainers, "Silent Sams," know-it-alls and many other personality types that make work sometimes seem impossible. However, this kind of ineffective communication tears down productivity and wears down morale. It is important to communicate action to all personality types, in order to help you carry out your own tasks, achieve success at work and keep your energy and motivation high. Now you can learn techniques to identify, understand and cope with the difficult people whom most of us are forced to deal with on some level every day. Whether at the office or at home, difficult people add to the stress that we work to eliminate. This video, based on the best-selling book "Coping with Difficult People" by Dr. Robert M. Bramson, shows the skills necessary for dealing effectively with hard-to-handle people.