Communicating with coworkers can sometimes beàa nightmare! Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator and how to turn that challenging situation into an effective conversation. This video demonstrates that you must first make up your mind to deal with the situation, no matter how complicated or emotional it might be. Second, you must make the commitment to stick with the challenge until your message is clearly understood. Learn more about these tips and also the way you communicate with your coworkers, and the way they respond to you.
Key Training Points:
- How to turn a difficult conversation into an effective one
- How to focus on defining the basic problem of an issue
- How to see the situation from the other's point of view
- How to make sure your words, body language and tone of voice all send a consistent message How to give and get feedback
- How to lighten up a heated discussion
