After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer. Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.
Benefits: - Increases revenue by teaching staff how to avoid common customer frustrations that result in lost sales
- Maximizes customer lifetime value by teaching skills that positively impact customer satisfaction
- Creates positive word-of-mouth and referral business by showing staff how to meet customer expectations and practice service recovery
Program Includes: - DVD or VHS of WAYMISH
- DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener
- printed Leader's Guide for WAYMISH with reproducible participant worksheets
- CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
- CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets
- 10 WAYMISH-Buster Employee Handbooks
- 10 Reminder Cards
- 1 copy of the book WAYMISH by Ray Considine and Ted Cohn
