Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.
It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.
After All, You're the Supervisor! holds the key to effective supervision, teaching the eight components of supervisory success:
- Acknowledge Your New Role
- Plan and Prioritize
- Be Accessible
- Encourage Teamwork
- Communicate Upward and Downward
- Delegate
- Discipline Effectively
- Provide Feedback
A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.
Program Contents: Video or DVD, Discussion Segments, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks that include 10 Participant CD-ROMs with Follow-up Activities, and a PowerPoint Presentation on CD-ROM.
