Tired of people whining and complaining? I thought so! Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.
Like the saying "One bad apple spoils the whole bunch," one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples can help the bad apples shine!
Learning Objectives
- Recognize/describe characteristics of bad attitude
- Understand how negativity impacts relationships and performance
- Assess challenging situations/determine strategy
- Utilize a 5-step process for dealing with difficult people
- Identify reason(s) for poor performance
- Develop potential solutions for resolving problems
- Regain positive attitude about other person/situation
- Manage conflict with confidence for positive outc
Program Materials include: Facilitator Guide, Reproducible Participant Handouts, Reproducible Self-Study Workbook, Bad Apple Desk Reminder.
