CUSTOMER SERVICE TO THE RESCUE-

When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do - at least after a funny interaction on the phone.

This is the perfect video to celebrate and thank all your employees who deliver great customer service. You'll hit the ground laughing as the scene unfolds - and as the tension builds.

KEY LEARNING POINTS

• Thank your team for delivering great customer service
• Action is more important than words
• Customer Service can be fun!