In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial 'the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem.
Delivering exceptional customer service requires action-meeting customer needs, knowing your product or service, following through and solving problems.
"You've Got Customers!" follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers - a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
