The front line of any organization is where customers are won and lost--for life!
Point of Impact! clearly demonstrates the steps your front line needs to take to keep customers coming back--and it's easy...if you have an
A-C-E up your sleeve:
A - Attitude
Great customer service begins with a positive attitude Smile! 10-second rule C - Communication - Positive, open body language
- Questions - your most powerful tool
- Listen!
E - Effort
The four rules of extra effort:
- Get the facts
- Show you understand
- Let them know what you're going to do
- Follow through
