This 25-minute program features a live seminar with the wildly successful and very energetic entrepreneur, Bob Farrell. For 30 years Bob Farrell excelled in an industry with a statistical failure rate of 80%. He opened 150 restaurants without a single failure, and owes it all to a passion and commitment to serving the customer.
Called by many as the most impassioned customer service speaker in the business, Bob Farrell shares his unique insights with heart-felt conviction.
As an added bonus, Bob interviews Jack McMillan, the co-chairman of Nordstrom, a company cited more than any other as the standard for customer service. Mr. McMillan talks about customer roots and how they motivate their sales force to achieve legendary service.
Learn the 4 essentials to bringing customers back:
1. Service
2. Consistency
3. Attitude
4. Teamwork
