The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance.
Key Learning Points: - Listen and let them vent
- Apologize for their trouble
- Solve their problem
- Thank them for their business
The Purchase Package includes:
- The Difficult Guest video
- 1 Participant's Booklet
- 10 Pocket Reminder Cards
- 1 Leader's Guide
- 1 Role-Play Video
