Everyone is aware that employee retention is a growing and expensive problem for companies today. But do managers and supervisors understand the key role they play in keeping their talented employees on board? Many believe that the "glue" that makes employees "stick" is made up of money, perks, and benefits-issues over which they have no control. The truth is that there are many simple and inexpensive ways to create a loyal and enthusiastic workforce.
This program offers the "how" by covering:
- The impact of retention problems
- What makes employees stay
- The (retention) buck stops with the manager
- The A to Z of retaining employees
The information improves retention by focusing on the leadership, teamwork and communication skills required of successful managers in today's workplace. Both seasoned managers and new supervisors will discover the "a-has" of a long list of easily implemented tactics to improve morale and retain their most valuable assets-their employees.
Video Synopsis:
A restaurant setting is used as the springboard to explore retention issues from the perspectives of the restaurant clientele; both managers and employees. "Behind the scenes," in the kitchen, the restaurant staff is tuned into a radio talk show where the authors of Love 'Em or Lose 'Em, Beverly Kay and Sharon Jordan-Evans are being interviewed. Their advice creates the awareness and provides the "fix" for the retention issues of call-in guests from a variety of situations. The interwoven storylines create a fast-paced and entertaining training tool for managers at every level of the organization.
Trainer's Toolkit Includes:
- Video (22 minutes)
- Desk References
- Expanded Leader's Guide
- Laminated Poster
- 1 Reminder Card
- Love'Em or Lose 'Em: Getting Good People to Stay (Book)
