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In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a compelling lesson about reading the road signs and knowing when you're headed down the road to Abilene.
Jump in the car and hit the road to Abilene. What you'll find is a road littered with anger, frustration, blame and failure. It's a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none. ...
A successful supervisor is asked by a business magazine writer to give an interview on what it's like to be a new supervisor. Through flashbacks we find the seventeen key activities essential to fulf
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a ...
From the Diversity Series.
A panel of legal experts clarifies the intent and principle provisions of the ADA and other legislation which prohibit discrimination based on age or disability.
A Sales Training Meeting in a Box!
Do you remember the old parable: "Give them a fish and they'll eat for a day, teach them how to fish and they'll eat for a lifetime" Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them and your ...
The difference between ordinary service and great service is attitude.
The difference between ordinary service and great service is attitude. Show your people this video and they ll be able to see exactly what you mean. Jackson Smith's wife has just gone into labor with the couple's first child, and ...
Uses a compelling dramatization to teach your managers how to avoid litigation landmines that can cost them - and your organization - millions of dollars.
One in every five managers will find him or herself in litigation at some time during his or her career. Brought to you by the producers of the best-selling Workplace Violence: First Line of Defense, this new program uses a compelling dramatization to teach your managers how to avoid ...
This video shows employees how to resolve conflicts themselves and improve relationships with co-workers.
How To Training Points How to understand both sides' points of view How to vent and neutralize emotions How to listen without being argumentative or judgmental ...
This video shows employees what constitutes unprofessional, unacceptable or illegal behavior and how to handle harassment when it does occur.
Whether employees are engaging in harassing behavior or being harassed themselves, they need to know what their limits and their rights are. This video shows employees what constitutes unprofessional, unacceptable or illegal behavior and how to handle harassment ...
A series of vignettes shows participants how to indentify, prevent and follow through with incidents of harassment.
Offensive and inappropriate behavior on the job doesn't have to be sexual to be harassment. This video uses realistic vignettes to show managers how to identify and prevent incidents involving age, gender, religion, and other not-so-obvious forms of discrimination. How To Training Points: ...
This program teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening, and keeping their word, employees can create a positive and productive working environment. ...
