Telephone Skills Training
A superb program on all aspects of telephone use - inbound, outbound, customer service, sales, and general office use.
Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone? When we're with other ...
The difference between ordinary service and great service is attitude.
The difference between ordinary service and great service is attitude. Show your people this video and they ll be able to see exactly what you mean. Jackson Smith's wife has just gone into labor with the couple's first child, and ...
Features customer service representatives in business, government, and healthcare.
Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that ...
Part of the Just A Call Away Series on telephone skills .
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care. Purchase entire Just A Call ...
Emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
When you think of the times you've had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer ...
Designed especially for call center use, this five volume video series helps your representatives handle calls with attention and efficiency.
This series includes 5 programs, 3 on the subject of inbound calls, 1 outbound and 1 on dealing with diverse customers. These programs were produced and directed by the same people who made these the LEADING telephone skills videos ...
by Sherry L. Barrett
The telephone is sometimes the only link customers have with an organization. Keep Them Calling! teaches employees polished phone deliveries to create more trusting customer relationships. With this quick-read book, employees are sure to make a positive impression and relay a ...
Laugh and learn with comedian Lily Tomlin.
Lily Tomlin stars in a four-part comprehensive video training series based on the best-selling book Delivering Knock Your Socks Off Service by Ron Zemke and Kristin Anderson. Laugh and learn with comedian Lily Tomlin as she serves up the proper service dos and the perpetual ...
Customers who are fatuous, difficult or helpless are every call centre operator's worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people - good training is essential. This program shows how customers ...
Viewers will first learn what forming a primary and secondary objective is all about and how to measure themselves against those objectives thus improving and succeeding at outbound telephone calling.
What kind of impact do your people make in the first few seconds of their calls? Are they clear about their objectives? This video focuses on the importance of knowing the desired outcome of each conversation. Isaac Jones works in a ...
