Quality Training Programs
In this video-based training program, Richard C. Whiteley shows viewers how to identify areas needing improvement.
Richard C. Whiteley argues that the final customers who ultimately accept or reject your products or services do not determine quality. Instead, customers all along the value chain determine what quality is. >b>In this video-based training program, Whiteley shows viewers: ...
Based on the best-selling book by Eli Goldratt.
Based on the best-selling book by Eli Goldratt, this inspiring video fosters bottom-line, team-driven commitment through real-life dramas that demystify buzzwords like "bottlenecks" and "improvement measurements." The Goal tells the story of Alex Rogo, a plant manager facing ...
Quality meeting support.
Moving quality messages from the poetic line, "My child, beware of 'good enough," presented by five individuals holding varied front line jobs.
An eye-opening opener for your next team meeting.
The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programs are released with known defects, food products are shipped with acceptable amounts of "foreign matter", toys are manufactured with an eye ...
Little Big Things contains short video segments of Tom Peters sharing humorous stories.
This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to "get back to basics" or perish! This is Tom telling stories and reminding managers and employees ...
Employees will see that excellent customer service in the public sector doesn't have to be a dream.
Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter. Employees will see that excellent customer service in the public sector doesn't have to be a dream! ...
Teach your industrial supervisors the right mix of skills and attitude.
Supervisors influence employee morale, commitment, and turnover. They determine the degree of teamwork that can be achieved. They affect the quality of your products and services. Quality Supervision for ...
Bring elusive quality concepts to the individual level.
This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their ...
In this animated video, a sailing crew routinely obeying orders in the calm and predictable waters of organizational life suddenly encounter the turbulence of global competition, inefficient bureaucracy, downsizing, mergers, and unemployment.
WIth Tom Peters.
The exciting sequel to the best-selling "Passion For Customers." Features interesting organizations in the vanguard of customer service: NYPRO, Southwest Airlines, Chicago Police Department, Barchetti, Ltd., De-Mar Plumbing. Tom Peters at his best. Also available in short-cut ...
