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In this video-based training program, Richard C. Whiteley shows viewers how to identify areas needing improvement.
Richard C. Whiteley argues that the final customers who ultimately accept or reject your products or services do not determine quality. Instead, customers all along the value chain determine what quality is. >b>In this video-based training program, Whiteley shows viewers: How to identify areas ...
Based on the best-selling book by Eli Goldratt.
Based on the best-selling book by Eli Goldratt, this inspiring video fosters bottom-line, team-driven commitment through real-life dramas that demystify buzzwords like "bottlenecks" and "improvement measurements." The Goal tells the story of Alex Rogo, a plant manager facing the threat of his ...
Quality meeting support.
Moving quality messages from the poetic line, "My child, beware of 'good enough," presented by five individuals holding varied front line jobs.
An eye-opening opener for your next team meeting.
The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programs are released with known defects, food products are shipped with acceptable amounts of "foreign matter", toys are manufactured with an eye on profit over safety. ...
Employees will see that excellent customer service in the public sector doesn't have to be a dream.
Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter. Employees will see that excellent customer service in the public sector doesn't have to be a dream! Key Training Points: How to shift the ...
Teach your industrial supervisors the right mix of skills and attitude.
Supervisors influence employee morale, commitment, and turnover. They determine the degree of teamwork that can be achieved. They affect the quality of your products and services. Quality Supervision for Industry will help your supervisors and managers improve morale, reduce turnover, and ...
Bring elusive quality concepts to the individual level.
This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their ...
In this animated video, a sailing crew routinely obeying orders in the calm and predictable waters of organizational life suddenly encounter the turbulence of global competition, inefficient bureaucracy, downsizing, mergers, and unemployment.
WIth Tom Peters.
The exciting sequel to the best-selling "Passion For Customers." Features interesting organizations in the vanguard of customer service: NYPRO, Southwest Airlines, Chicago Police Department, Barchetti, Ltd., De-Mar Plumbing. Tom Peters at his best. Also available in short-cut version.
by Dr. Marlene Caroselli
Every day, individuals and teams face dozens of problems that must be solved, and quick! Times like these make having a plan crucial. That's No Problem! offers six hassle-free steps for solving the business and personal dilemmas you face day in and day out. Whether you're working alone, or in ...
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