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Healthcare - Industry Specific A Body Language Guide for Healthcare Professionals.
Imagine a situation where you can communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients are communicating with you through body language - and you ...
When your profession is caring for the health of others, words truly become a lifeline.
Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions. Confused contexts, noisy rooms, or failure to ask for clarification can create peril for your ...
It's Just Good Healthcare.
What is Cultural Competency? In simple terms, it's medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It's considered ...
Cutural Competency: Problem Solving is designed to help develop and improve problem solving skills at your facility to provide quality healthcare for your patients.
What is Cultural Competency? In simple terms, it's medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It's considered ...
Customer Service in Long-Term Care will teach you ten rules of world class customer service.
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care: Making It World-Class, which trains your employees to: ...
This video gives healthcare workers true insight and lasting strategies for working through conflicts with less dependence on superiors.
Based on the world famous Thomas-Kilmann Conflict Mode Instrument, this video gives healthcare workers true insight and lasting strategies for working through conflicts with less dependence on superiors. This film illustrates five different positions people take when conflict arises. By ...
Don't let irritating telephone manners transfer your patients to another hospital.
Help your telephone staff convey a positive image of your facility. Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them. How To ...
A program about the everyday distractions we allow to enter our vehicles.
A program about the everyday distractions we allow to enter our vehicles. We'll follow the main character, IM, as he walks us through all of the distractions that increase the odds of having an accident. We'll also see two lives snuffed out because of the distractions they allowed to control them. ...
Through dramatic and entertaining vignettes, this video shows employees how easy and satisfying it can be to turn up their level of care.
Did you know that most patient complaints have nothing to do with medical issues? On the contrary, most complaints arise because patients feel they aren't being listened to, or feel that their questions or concerns are being left unanswered. To guarantee patient satisfaction and patient ...
Realistic scenarios in a Healthcare setting representing many different forms of harassment.
Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! In ...
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