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Government - Industry Specific Training Harassment claims cost employers millions every year. is your organization at risk?
The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale. As you know, the best way to eliminate harassment is with effective anti-harassment ...
Designed specifically for government training.
What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone - from the top down - must demonstrate ...
Bad attitudes can threaten the essential functions of your organization. They spread like viruses from individual employees through departments and infect entire organizations.
Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus ...
This program teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening, and keeping their word, employees can create a positive and productive working environment. ...
From the Government Employee Training Series.
This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize ...
Employee Training for State and Local Government Employees.
After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal employees. ...
From the Government Employee Training Series.
Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the ...
Employee Training for State and Local Government Employees.
Dealing With Difficult Citizens After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal ...
Discover how to see all sides of the customer experience - and achieve first-class service! Learning Points Avoid focusing on single components of serviceFocus on measurable results Learn to measure multiple facets of service Balance a ...
Employee Training for State and Local Government Employees.
Ethics After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal ...
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