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Customer Service Training
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Displaying products 71 - 80 of 122.
From the Life's Lessons Series.
Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Presents common and not-so-common conventional wisdom about the basics of customer service. Help your organization remember the basics ...
Lila's Story shows how a veteran healthcare worker treats the hospital and its visitors.
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care. ...
Laugh and learn with comedian Lily Tomlin.
Lily Tomlin stars in a four-part comprehensive video training series based on the best-selling book Delivering Knock Your Socks Off Service by Ron Zemke and Kristin Anderson. Laugh and learn with comedian Lily Tomlin as she serves up the proper service dos and the perpetual ...
Little Big Things series contains short video segments of Tom Peters sharing humorous stories, funny antidotes, and inspiring advice on what it takes to survive and succeed in business.
This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to "get back to basics" or perish! This is Tom telling stories and reminding managers and employees ...
Little Big Things contains short video segments of Tom Peters sharing humorous stories.
This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to "get back to basics" or perish! This is Tom telling stories and reminding managers and employees ...
Follow an airline customer service representative as she tries to solve a tough customer service problem. She soon discovers that how she handles the situation is just as important as whether she actu
Sharyn, Rick and baby Toby have flown half way across the country to attend a wedding the following day. Sharyn is the bridesmaid. When they arrive at the luggage carousel, Sharyn and Rick have a tired baby and frayed nervesābut NO bags (which means they are missing Toby's favorite ...
This program presents three types of difficult customers: the angry customer, the talkative customer, the demanding customer.
The customer may always be right, but some customers are certainly more difficult to deal with than others. This program presents three types of difficult customers: the angry customer, the talkative customer, the demanding customer. The video presents and illustrates specific ...
Learn how to satisfy the different expectations of customers.
What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on ...
Teaches how to handle complaints and help prevent them from recurring in the future.
Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem. Set within a retail outlet, ...
Office Politics, (starring Harry Anderson), will help get your organization's internal customer service, political climate, and communication skills where they need to be to prosper in today's business world! Harry will teach your organization the value of: ...
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