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Customer Service Training
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Displaying products 31 - 40 of 122.
From the Government Employee Training Series.
Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the ...
Employee Training for State and Local Government Employees.
Dealing With Difficult Citizens After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal ...
Shows how excellent customer service results in job satisfaction.
A round-robin format focuses on the underlying attitudes and skills of effective customer service, emphasizing that customer service is effective ONLY when the customer thinks it is. Shows how excellent customer service results in job satisfaction. Designed for front-line people ...
Gives all types of customer-facing staff the rules for achieving customer satisfaction, even when handling the most demanding people.
A well-scripted, stylishly directed program that shows how to deal successfully with demanding, difficult, rude or infuriatingly oblivious customers. Using memorable scenes at a variety of locations, including an airline counter, supermarket, government, appliance store and hotel, ...
Ken Sperling hosts a humorous customer service training video that follows up the industry's number one selling customer service video, The Guest.
The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on ...
From The Respectful Workplace Series.
Takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable ...
Program 2 of the Respectful Workplace Series.
This program takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the ...
Discover how to see all sides of the customer experience - and achieve first-class service! Learning Points Avoid focusing on single components of serviceFocus on measurable results Learn to measure multiple facets of service Balance a ...
Don't let irritating telephone manners transfer your patients to another hospital.
Help your telephone staff convey a positive image of your facility. Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes ...
From the Tom Peters Re-imagine Series
Technology can be intimidating, but it doesn't have to be limiting. In this case study, Tom Peter's shows us how Ellie Mae has re-designed the mortgage industry through their fearless use of technology and their innovative approach to change. ...
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