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Customer Service Training
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Displaying products 21 - 30 of 122.
by Lisa Ford
From tips to talking over customer complaints with the boss to helping customers over the phone, this dynamic book reviews the constant changes in customer service and helps employees discover how they can create positive points of contact with each customer by treating them like ...
Customer Service in Long-Term Care will teach you ten rules of world class customer service.
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care: Making It World-Class, which trains your ...
This is the perfect video to celebrate and thank all your employees who deliver great customer service.
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do - at least after a funny interaction on the phone. This is the perfect video to celebrate and thank all your employees who deliver great ...
Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service.
This video clip library has enough variety to help you build customer service training courses unique to every type of trainee- over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for new-hires and develop ...
Enjoyable and easy-to-use customer service training program.
In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from ...
Gives grounded communications skills that are the basis for every successful customer encounter.
Difficult customers come in a variety of shapes and sizes. Some may strike you as merely eccentric, picky or reserved. The one thing they all have in common, however, is that they have a need, and they want you to fulfill it! The five key areas in this program are: Acknowledge, ...
Real-life scenarios and the best ways to handle them.
We all know that healthcare professionals are busy -- now more than ever. But being warm, friendly and helpful doesn't mean you can't also get your work done. Coastal HealthTrain's program Customer Service: Natural As Child's Play, details entertaining real-life scenarios and ...
This new Trainer's Toolkit« covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.
Great service is alive and well. This new Trainer's Toolkit« covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty. Pro-active customer service ...
Encourage your customer service agents to take up the challenge and stretch their comfort zone when dealing with customers who may have a different culture or even first language. Taylor works in a busy ...
For customers who are face-to-face and over the telephone.
This program is for internal customers and external ones; for customers who are face-to-face and over the telephone. It describes how voice mail can help calm angry customers and offers suggestions for dealing with customers who are abusive or violent.
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