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Customer Service Training
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Displaying products 91 - 100 of 122.
Learn how to calm the customer and get the information needed to deal effectively with the issues.
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues. Like many passengers ...
The best customer service training video - in an Automotive setting.
Not all customers complain. Some simply take their business elsewhere. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Updated for 2001, this 3rd edition Automotive Version continues to instill a timely and timeless ...
The best customer service training video - in a hospitality setting.
Not all customers complain. Some simply take their business elsewhere. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Updated for 2001, this 3rd edition Hospitality Version continues to instill a timely and timeless ...
The most powerful customer service training video on the market, now in it's 3rd Edition.
One of the most popular customer service training videos ever made, this program reminds us that some customers don't complain when they are treated badly, they just quietly take their business elsewhere. Memorable training for every customer service provider.
Teach your employees the "how-tos" of superior guest relations.
Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations. Mary is a nurse on a busy ...
This video explores the unique challenge presented by customers who speak a different language, dress differently, or behave in a disturbing way.
This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel. This video includes ...
This dramatic video guides the viewer through service challenges honestly and proactively.
This dramatic video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from three different settingsātechnical support, banks and a ...
Tom Peters on Customer Service.
Meeting Opener. If you can wow your customers with an unforgettable experience, you'll win unprecedented loyalty. Program contains simple, universal examples.
Five customer service training videos.
Five customer service training videos, averaging 4.5 minutes each, with facilitator's guide on DVD. Suitable for meeting openers, quick training, and more. Titles Include: Crediblity Throug
WIth Tom Peters.
The exciting sequel to the best-selling "Passion For Customers." Features interesting organizations in the vanguard of customer service: NYPRO, Southwest Airlines, Chicago Police Department, Barchetti, Ltd., De-Mar Plumbing. Tom Peters at his best. Also available in short-cut ...
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