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Customer Service Training
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Caution! Find out how to calm - and not calm - the caustic client!
Caution! Find out how to calm - and not calm - the caustic client! Learning Points Allow customers to vent Acknowledge customers' feelings Take ownership of the issue Avoid blaming ...
A superb program on all aspects of telephone use - inbound, outbound, customer service, sales, and general office use.
Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone? When we're with other ...
The difference between ordinary service and great service is attitude.
The difference between ordinary service and great service is attitude. Show your people this video and they ll be able to see exactly what you mean. Jackson Smith's wife has just gone into labor with the couple's first child, and ...
by Richard Gerson
This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty. Table of Contents ...
A Body Language Guide for Healthcare Professionals.
Imagine a situation where you can communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients ...
by JoAnna Brandi
Ever ask the question: "How many customers do we lose every year?" Chances are you haven't. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back! ...
This program teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening, and keeping their word, employees can create a positive and productive working environment. ...
This program teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening, and keeping their word, employees can create a positive and productive working environment. ...
Features customer service representatives in business, government, and healthcare.
Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that ...
Third Edition, Rebecca Morgan
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. Customers ...
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